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ernietamminga
Member
| Joined: | Tue Mar 28th, 2006 |
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| Posts: | 2 |
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Posted: Tue Mar 28th, 2006 10:54 pm |
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The installer stalled out on the "Creating folders and necessary files" step. I tried it 3 times, deleting all files from editwrx folder after each failed attempt... and the result is exactly the same every time...
In the middle of the step, it puts up a "The page cannot be displayed" in the main display area of the InstallPoint page, then keeps installing files.
After installing a few hundred files, it loops back to the point of saying "Files installed: 10", and goes into an infinite loop of some kind. The bottom of the browser pages keeps flashing "opening page http[my domain shows here]/installer.cgi?progress"
That flashes over and over and over again, and I don't think it's ever going to get unstuck from that.
My editwrx folder (checking via ftp) has an ikons folder and a library folder, each with a bunch of files, and a "wrx.cgi" file. My domain root has a "sample_pages" folder. I tried to go into one of the samples, but it wants a login name and password, and I don't know what they are.
Is there a way to "FORCE" the installer to finish its work?
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rscottj
Member
| Joined: | Mon Mar 13th, 2006 |
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| Posts: | 4 |
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Posted: Wed Mar 29th, 2006 05:21 am |
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I was installing yesterday and had the same exact issues. I mean EXACTLY the same. Looping. Error page.
Somewhere in this forum I read of a similar issue and that sometimes traffic times out the install. I waited a while and it went right through. Installed fine.
It is frustrating...wish I could give you an easy answer but I guess you just need to try later...
Here is the link to the forum post I referenced
http://www.editwrx.com/forums/forum2/146.html
(I did delete the .txt file he mentioned - that could be part of the solution)Last edited on Wed Mar 29th, 2006 05:24 am by rscottj |
ernietamminga
Member
| Joined: | Tue Mar 28th, 2006 |
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| Posts: | 2 |
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Posted: Wed Mar 29th, 2006 06:46 pm |
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Thanks for the reply.
Yes, when I used ftp to look at the files, it looked like everything had been installed. I tested a bit, and it seems to work.
The Installer page in the browser never did come unstuck; I finally killed it. But it seems like it had already "done its work" anyway, and then turned into a zombie.
Another related frustration: To test the installed files, I had to enter a user name and password. It took me quite a bit of poking around Editwrx's website to get a clue as to what the password is. That's something they should tell you right up front, in a text file included in the installation ZIP file.
Maybe the installer tells you that info if/when the installer runs properly to completion; I have no way of knowing whether that's the case.
Anyway, things seem to be operative now.
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Keith
Moderator
| Joined: | Fri Apr 8th, 2005 |
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| Posts: | 603 |
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Posted: Wed Mar 29th, 2006 08:14 pm |
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The last file to be installed it /library/lang/english/help/upload.txt. If it got installed, all files were installed.
The installer process is not tied to the progress bar process. The installer process runs from server to server from the first file to the last without contacting the browser in the interval. A timeout usually means that the browser timed out and dropped the session but the install process kept on running to completion.
I've tried changing that so the installer responds to the browser on each file, but that means an install takes a minimum of 1500 seconds or 25 minutes, so that's not the answer.
At the end of the full install process you create the usernames and passwords. On a manual install the admin password is "start".
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rscottj
Member
| Joined: | Mon Mar 13th, 2006 |
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| Posts: | 4 |
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Posted: Mon Jun 26th, 2006 05:15 am |
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I am getting more of the same problem.
Client sites were working and then stopped.
Decided to delete the existing install and reinstall but the install is stalling out again at 101 files.
I have two clients for which EditWrx has stopped working. I have others for which it is working. For the ones that work I can edit from my computer so I guess that eliminates browser issues...
I am stumped and a bit aggravated...
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Keith
Moderator
| Joined: | Fri Apr 8th, 2005 |
| Location: | |
| Posts: | 603 |
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Posted: Sun Jul 9th, 2006 10:30 pm |
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rscottj
Thanks for sending me the urls for troubleshooting this problem. It is unique to a recent change on your server.
The problem is that your server is returning a bogus HTTP_HOST environment variable. If you access /editwrx/installer.cgi you will see that the server is identifying the domain incorrectly as
yourDomain.org:81
instead of as
yourDomain.org
The HTTP_HOST variable should not contain the port number, but in this case even the port number is wrong, you are actually on port 80, not 81. Even if EditWrx installer would install, wrx.cgi can not use that incorrect HTTP_HOST variable.
Please advise your server's admin to fix the problem with the $ENV{'HTTP_HOST'} variable so it is correct and usable. If they fail to do that, there is a way around it. You can reset the HTTP_HOST variable manually inside of a script. To do that you need to open installer.cgi and add the next three lines on line 3
BEGIN{
$ENV{'HTTP_HOST'}='yourDomain.org';
}
Then once you've installed you'll need to do the same thing on wrx.cgi.
Beware, if you do have to add the BEGIN statement you can not access editwrx with http://www.yourDomain.org/editwrx/wrx.cgi, it must be without the www because you've hard coded what is usually a dynamic variable. That's why you need to try getting your server admin to fix their problem instead.
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